Dental Clinic Dr. Hazem

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PRIVACY POLICY

Information about the company that processes your data:

„ADVANCED DENTAL IMPLANT SOLUTIONS – AIPPPDM” EOOD
IN on TPSC: 204 950 653
Accountable Person: Hazem Alshahuan
Headquarters and address of management: Sofia 1404, 65 Flora Str. Manastirski livadi – Iztok/
Phone Number: 00359 888469430
E-mail: clinic@drhazem.eu 
Website: www.drhazem.eu

Information on the competent data protection supervisory authority
Title: Commission for Personal Data Protection
Headquarters and address of management: Sofia 1592, Blvd. “Prof. Tsvetan Lazarov ”№ 2
Phone number: 02 915 3 518
Website: www.cpdp.bg

„ADVANCED DENTAL IMPLANT SOLUTIONS – AIPPPDM” EOOD / Hereinafter referred to as “the Company”, “Advanced” or “the clinic”, operates in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to personal data and on the free movement of such data. This information is intended to inform you about all aspects of the processing of your personal data by the Company and the rights you have in connection with this processing. Grounds for collecting, processing and storing your personal data.

Art. 1. The clinic collects and processes your personal data in connection with the provision of services in the field of dental medicine, as well as in connection with the conclusion and implementation of contracts with the Company, provision of additional services under the contracts, registration and use of services through our website www.drhazem.eu, and in particular on the following grounds:

»Explicit consent received from you as a patient;
»Fulfillment of the obligations of the Company under a contract with the patients;
»Compliance with a legal obligation that applies to the Company;
»For the purposes of the legitimate interests of Advanced or a third party in the collection, processing and storage of your personal data.

Art. 2. (1) We collect and process the personal data that you provide to us in connection with the conclusion and execution of contracts with the Company, the use of dental services in the clinic, registration and use of our website www.drhazem.eu, for the implementation of its legal obligations, including for the following purposes:

»Identification of a party to the contract;
»Registration of an inquiry on our website and providing full functionality when using our services;
»Accounting purposes;
»Statistical purposes;
»Protection of information security;
»Ensuring the implementation of the contract for the provision of the respective service;
»Sending an information bulletin/newsletter/ if you have agreed;
»The website www.drhazem.eu, was created to protect your information and give you the opportunity to be more informed about the technique of basal implants. We protect your personal information and collect only the data we need to provide quality content.

(2) We observe the following principles in the processing of your personal data:
» Legality, good faith and transparency;
» Restriction of processing purposes;
» In accordance with the purposes of processing and minimizing the collected data;
» Accuracy and relevance of data;
» Limiting storage in order to achieve the objectives;
» Objectivity and confidentiality of the processing and ensuring an appropriate level of security of personal data.

(3) In the processing and storage of personal data, the Company may process and store personal data in order to protect the following legitimate interests:
» Fulfillment of its obligations to the National Revenue Agency, the Ministry of Interior and other state and municipal bodies;
» Protection from legal claims to the Company, the nature and type of personal data collected, processed and stored by our company.

 Art. 3. (1) For the provision of dental care, including diagnostics and treatment, as well as for the conclusion and implementation of a contract, including a distance contract, provision of additional services, etc., the Company may collect and process the following categories of personal data:
“three names;

» Identification number;
» Address;
» Phone number;
» Email;
» Dental status;
» Panoramic radiography;
» Photo image

(2) Upon concluding a contract with a commercial partner or client, we collect and process personal data for the names of the legal representative of the legal entity – party to the contract, for the purposes of individualization of the party to the contract and its implementation. The contact details of the legal representative or contact person are official information and as such are not considered personal data.

Art. 4. The Company performs the following operations with the personal data provided by you for the following purposes:

» Dental diagnostics and treatment, monitoring of dental status and other activities related to the dental health of the patient, making contact with him and compiling the required accounting documents.
» Data that are processed: names, identification number /when issuing an invoice/, address and telephone /for contact with the patient/, dental status, panoramic radiography, in case the patient wishes to request an inquiry in the field of dental medicine.
»Grounds for processing:

The company processes your personal data on the basis of explicit consent from you as a patient, upon submission of a request for the provision of a service in the air conditioning of Dr. Hazem Alshahuan. Aims to ensure the use of the clinic’s website for a request for a dental service, including the provision of contact details and panoramic radiography.

The company processes your personal data on the basis of a concluded contract – art. 6, para. 1, p. (b) GDPR.

The collection of opinions and recommendations from clients in order to enable the client to express an opinion or recommendation on the activities of the clinic, which requires the provision of personal data.

On the territory of the clinic there is video surveillance, for the purpose of security activities to protect the safety of patients and employees. Data that is processed for this purpose are images. As the Company processes your personal data on the basis of a legitimate interest of the administrator – Art. 6, para. 1, p. “E” of the GDPR.

Art. 5. (1) The Company does not collect and does not process personal data, which refer to the following:

» Reveal racial or ethnic origin;
» Disclose political, religious or philosophical beliefs, or trade union membership;
» Genetic and biometric data, data on sexual life or sexual orientation.

The company does not collect data on persons under 16 years of age, except with the express consent of their parents or legal representative.

The personal data are collected by the Company from the persons to whom they refer.

The company does not perform automated data decision making.

Art. 6. The clinic stores your personal data as a patient and a party to a contract for the entire term of the contract, after which the Company stores only documents containing personal data, which has a legal obligation to keep for the relevant period provided by law. With regard to all other data, the Company takes the necessary care to delete and destroy them without undue delay or to anonymize them /ie. to bring them in a form that does not reveal your personality/. Advanced stores your personal data for a period of 5 years, for the purposes of protecting the legal interests of the Company in court or administrative disputes, and the accounting documents are stored for the relevant statutory period. Advanced notifies you in case the data retention period needs to be extended in order to fulfill a regulatory obligation or in view of the legitimate interests of the clinic or otherwise.

Art. 7. Advanced stores the personal data of the legal representatives of its business partners for the term of the contract, for compliance with the legitimate interests and legal obligations of the clinic and this term may exceed the term of the contract.

Art. 8. (1) Advanced may, at its own discretion, transfer part or all of your personal data to personal data processors for the fulfillment of the processing purposes with which you have agreed, in compliance with the requirements of Regulation (EU) 2016/679 (GDPR) .

(2) Advanced notifies you in case of intention to transfer part or all of your personal data to third countries or international organizations and about your rights in the collection, processing and storage of your personal data.

Art. 9. (1) If you do not wish all or part of your personal data to continue to be processed by the Company for specific or for all purposes of processing for which you have given explicit consent, you may at any time withdraw your consent for processing by filling in the form, which you can find on our website or by request in free text, sent by e-mail or provided on paper at the address of management of our company or at our site.

(2) The Company may ask you to verify your identity and the identity of the person to whom the data relates, by asking you to present an identity document to our employee.

(3) By withdrawing the consent for the processing of personal data, which is mandatory for the creation and maintenance of an account on our website, your account will become inactive. Of course, you will be able to browse our website and the products offered and place orders as a guest or make a new registration.

(4) If there is a request for a service made by you, which is processing, the earliest period in which you can withdraw your consent for processing is upon successful completion of the request.

 Art. 10. You may at any time withdraw your consent to the processing of your personal data for the purposes of direct marketing.

Art. 11. (1) You have the right to request and receive from Advanced a confirmation whether personal data related to you are processed, and if you are a registered user, you can at any time see in your profile the personal data you have provided that is being processed about you.

(2) You have the right to access the data related to you, as well as the information related to the collection, processing and storage of your personal data, by sending a request in free text by e-mail or on paper to the address of management or to place in the clinic.

(3) Upon request, Advanced provides you with a copy of the processed personal data related to you in electronic or other appropriate form. Providing access to the data is free of charge, but the clinic reserves the right to impose an administrative fee in case of repetitive or excessive requests.

Art. 12. You can correct or complete inaccurate or incomplete personal data related to you directly through your profile on the website or by making a request to the clinic by email or on paper at the address of management or on site.

Art. 13. (1) You have the right to request from us the deletion of part or all of the personal data related to you, and Advanced has the obligation to delete them without undue delay, when there is any of the following reasons:

» Personal data are no longer needed for the purposes for which they were collected or otherwise processed;
» You wish to withdraw your consent on which the data processing is based and there is no other legal basis for the processing;
» In the event that you object to the processing of personal data related to you, including for the purposes of direct marketing, and there are no legal grounds for processing to take precedence;
» In case the personal data have been processed illegally;
» Personal data must be deleted in order to comply with a legal obligation under EU law or the law of a Member State applicable to Advanced;
» Personal data have been collected in connection with the provision of information society services.

(2) Advanced shall not be obliged to delete the personal data if it stores and processes them:

» To exercise the right to freedom of expression and the right to information;
» To comply with a legal obligation requiring processing provided for in EU law or the law of a Member State applicable to Advanced or for the performance of a task in the public interest or in the exercise of official powers conferred on it;
» For reasons of public interest in the field of public health;
» For archiving purposes in the public interest, for scientific or historical research or for statistical purposes;
» For the establishment, exercise or defense of legal claims.

(3) In order to exercise your right to be forgotten, it is necessary to submit a request by e-mail or on paper to the address of management or on site, by filling in the form attached to the site or by request in free text.

(4) The company may ask you to verify your identity and the identity of the person to whom the data relates, by asking you to present an identity document to our employee.

(5) If there is an order made by you, which is in the process of processing, the earliest moment in which you can request to be “forgotten” is when the order is successfully completed.

(6) By deleting your personal data provided for registration on our website, your account will become inactive. You will be able to continue browsing the website and the products offered and to place orders as a guest or to make a new registration.

(7) Advanced shall not delete the data, which it has a legal obligation to store, including for protection on the occasion of court claims against it or proof of its rights. Right of restriction.

Art. 14. (1) You have the right to request from Advanced to limit the processing of the data related to you, when:

» Question the accuracy of personal data for a period that allows Advanced to verify the accuracy of personal data;
»The processing is illegal, but you do not want the personal data to be deleted, only their use to be restricted;
» Advanced no longer needs personal data for the purposes of processing, but you require them to establish, exercise or defend your legal claims;
» You have objected to the processing pending verification that the legal grounds of Advanced take precedence over your interests.

(2) The company may ask you to verify your identity and the identity of the person to whom the data relates, by asking you to present an identity document to our employee.

Art. 15. (1) You can at any time download or receive in the desired format the data stored and processed for you by the Company by submitting a request by e-mail or on paper to the address of management or on site, by filling in the form, attached to the site or by request in free text.

(2) You can ask the Company to directly transfer your personal data to an administrator specified by you, when this is technically feasible.

(3) The company may ask you to verify your identity and the identity of the person to whom the data relates, by asking you to present an identity document to our employee.

Art. 16. You may request the Company to inform you of all recipients to whom the personal data for which correction, deletion or restriction of processing has been requested has been disclosed. The Company may refuse to provide this information if this would be impossible or would require a disproportionate effort.

Art. 17. Right to object: You may object at any time to the processing of personal data by the Company that relates to you, including if they are processed for the purposes of profiling or direct marketing. Your rights in the event of a breach of the security of your personal data.

Art. 18. (1) If Advanced establishes a breach of the security of your personal data, which may pose a high risk to your rights and freedoms, it shall notify you without undue delay of the breach, as well as of the measures that have been taken or are to be taken.

(2) Advanced is not obliged to notify you if:

» Adequate technical and organizational protection measures have been taken with regard to the data affected by the security breach;
» Measures have subsequently been taken to ensure that the breach does not jeopardize your rights;
» Notification would require a disproportionate effort. Persons to whom your personal data is provided.

Art. 19. For the purposes of processing your personal data and providing the service in its full functionality and in view of your interests, Advanced may provide the data to third parties who are data processors, who in turn comply with all requirements for legality and security in the processing and storage of your personal data.

Art. 20. The Company does not transfer your data to third countries.

Art. 21. In case of violation of your rights under the above or applicable legislation for personal data protection, you have the right to file a complaint to the Commission for Personal Data Protection as follows: Name Commission for Personal Data Protection Headquarters and address of management c. Sofia 1592, Prof. Tsvetan Lazarov ”№ 2 /www.cpdp.bg/.

Art. 22. You can exercise all your rights regarding the protection of your personal data through the forms attached to this information. Of course, these forms are optional and you can submit your requests in any form that contains a statement to that effect and identifies you as the data holder.

Art. 23. If the consent relates to a transfer, the Company describes the possible risks for the transfer of data to third countries in the absence of a decision on adequate protection and appropriate means of protection.

Art. 24. This Mandatory Information on the Rights of Personal Data Protection Users was adopted on 25.06.2021. Advanced may change the Mandatory Information and undertake to keep an up-to-date version of its website and the places where it is provided.

Cookie Policy

This policy details how https://www.drhazem.eu/ uses its cookies. If you visit our website and your browser settings accept cookies, we consider that you accept that we use cookies.

Cookies are small files that are sent and stored on your computer by the websites you visit. They are stored in the file directory of your browser. The next time you visit the site, your browser will read the cookie and pass the information back to the website or item that originally set the cookie. To learn more about these technologies and how they work, please see e.g. allaboutcookies.org.

These cookies allow us to improve our website by looking at how they are used.

In addition to our own cookies, we work with various reputable companies to help us analyze how the platform is used and to optimize our website and applications. Google, Inc. (Google) helps us achieve this through the use of cookies:

Google Analytics, Google Adsense and Google Adwords are services provided by Google, Inc. (Google). Google Analytics uses cookies to help us analyze how users use our website. The information generated by these cookies is transmitted and stored by Google. Google will use this information for the purpose of evaluating your and other users’ use of our website.

You can view the available cookie management options in your browser. The browser can be used to manage cookies related to basic functions, site improvement, personalization and advertising. Different browsers use different ways to disable cookies, but you can usually find them in the Tools or Options menu. You can also refer to the browser’s help menu. In addition to managing cookies, browsers typically allow you to control cookie-like files, e.g. Local Shared Objects, such as activating browser privacy mode.

Disabling cookies may prevent you from using certain parts of https://www.drhazem.eu/. If you delete your cookies from the browser, you need to remember that you need to reinstall the opt-out cookies.

The storage period of the information depends on the type of cookies. Session cookies expire when you close the browser. Persistent cookies, including Local Shared Objects (Flash cookies), have typical expiration dates ranging from two months to several years.

If you have additional questions, please contact us.